Order & Returns


Orders

When you place your order with us, you will automatically receive an e-mail notification verifying your product selection and how your order will be shipped to you. If for some reason there is a problem or issue with the order, we will contact you as soon as possible.

Please contact us if you experience any shipping delays or you do not receive tracking information promptly.

Phone Orders

If you cannot, or do not want to, send your credit card information to us via the web, just call Onlinebabygear.com at 888-246-5220. Our store hours are 8 am to 5 pm Monday Friday eastern time.

You may still use the web to help process your order. Place your items in your shopping cart and proceed to check out as if you were completing your order online. Then print out the shopping cart screen and call us with your order.

Please have the following information ready to complete your order: Your name, billing and shipping address, telephone number, and credit card information.

Method of Payment

Currently we accept Visa, MasterCard, and American Express using our secure server to ensure your privacy and security.

Sales Tax

Sales tax will be added to your order only if your packages are being delivered to addresses in the state of NY. Any shipments to other states will not be charged sales tax.

Return Policy: 30 Day Guarantee

Our policy entitles the customer to return any item purchased within 30 days of the date of invoice. Any unused items in original condition with their original tags and packaging will be refunded or can be exchanged. Items can be returned to Onlinebabygear.com for a full refund less the shipping charge. We will refund shipping charges if the product is defective or shipped in error. If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by Onlinebabygear.com. Products subject to misuse or mishandling are not eligible for a refund.

Please send returns to:

Onlinebabygear.com
Return Dept.
172 S. Broadway
White Plains, NY 10605

Please return items via UPS or insured Parcel Post. When returning the item(s), please include the item in its original packaging, the original packing slip, a copy of the receipt, and a return form.

To obtain a copy of your original packing slip, or if you need a shipping label, please contact us at: 888-246-5220.

Return mailing labels obtained from Onlinebabygear.com are valid for domestic returns only. In addition, if you use a mailing label provided by Onlinebabygear.com and your return is not the result of our error, the shipping cost of the returned item will be deducted from your refund.



Defective Items

Please contact Onlinebabygear.com at 888-246-5220 within 30 days of the delivery date. Defective merchandise will be covered under the manufacturer's warranty and subject to their conditions on any warranty that may apply. Onlinebabygear.com will not be able to replace defective items.

Damaged Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one at our discretion and at our expense. Please be sure to inspect your item(s) carefully for any concealed damage.

Contact Onlinebabygear.com within 7 business days of the delivery date to report the damage. Please be sure to have information such as model number, serial number, date of manufacture and any part numbers available. We will not be able to replace damaged merchandise if we are not notified within 7 business days of the delivery date. This applies to canceling and returning a damaged item as well.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

Credit and Return Time

It may take up to 10 business days for us to receive your returned or exchanged product. All refunds processed are for the purchase price of the product only. Shipping costs are refundable only if a product arrives damaged from shipping or is defective.



Canceling An Order

If you have placed an order and would like to cancel it, please contact us by either calling 888-246-5220 or email us connect@onlinebabygear.com within four hours of placing your order to cancel it free of any charges. If you have placed the order before or after business hours, please leave a message to ensure no penalties occur.

If we cannot prevent the shipment, please see our Return Policy.